How to Manage an UPS Insurance Claim?

When it comes to shipping packages, the possibility of experiencing loss, damage or theft is always present. That’s why many businesses opt for shipping carriers that offer insurance coverage. However, even when you’ve taken the necessary precautions, accidents can still happen. In this article, we’ll guide you on how to manage an UPS insurance claim.

What is UPS insurance?

UPS insurance is a service offered by the shipping carrier that allows customers to protect their packages from damage, theft, or loss during transit. The shipping cost will be higher than normal, but in return, UPS will pay out the declared value of the package if it’s lost or damaged during shipping.

As an example, if you ship an item valued at $500 using UPS insurance, you will pay an additional fee on top of your regular shipping fees. If the item gets lost or damaged during shipping, UPS will reimburse you up to the $500 declared value of the package.

What should you do if your package is damaged or lost during shipping?

If your package arrives damaged or doesn’t arrive at all, you’ll need to file a claim with UPS.

Here’s what you need to do:

Step 1: Check the status of your package

You can check your package tracking status on the UPS website or by calling the UPS customer service team. This will help you determine where the package was last scanned and if there were any delivery issues.

Step 2: Gather documentation

To file a claim, you’ll need to provide proof of the value of your package and the damage caused during shipping. Make sure to have the following documents:

• A copy of the original invoice or receipt including the value of the item
• A photo of the damaged item or the package as it was received
• A copy of the shipping label and tracking number

Step 3: File a claim

You can file a claim via the UPS website, over the phone, or by visiting your local UPS store. Make sure to file the claim within the allowed time frame, which is usually 30 days from the delivery date.

Once you’ve filed the claim, UPS will start an investigation and may request additional documentation or information.

Step 4: Wait for a resolution

After submitting the claim, UPS will review the documents and may ask for additional information or documentation. They will then either approve or deny the claim, and you’ll be notified of the decision.

UPS Insurance Claim FAQ

Can I purchase UPS insurance for international shipments?

Yes, you can purchase UPS insurance for both domestic and international shipments. However, be aware of any additional customs fees or requirements that may affect your claim.

How long does it take to process a UPS insurance claim?

UPS aims to process claims within ten business days, but the process may take longer if additional information or documentation is needed.

What should I do if my package arrives with missing items?

If you receive a package with missing items, file a claim with UPS as soon as possible. Provide any documentation and information that may help UPS with their investigation.

Can I make a claim if I didn’t purchase UPS insurance?

If you didn’t purchase UPS insurance, you can still file a claim but you won’t be reimbursed for the full value of the package. UPS will only be liable for up to $100 for each package, and the shipper will need to provide proof of the package value.

Conclusion

Shipping with UPS insurance gives you peace of mind in case an accident happens during transit. However, if something does happen, it’s important to follow the necessary steps to file an UPS insurance claim. By providing the required documentation and information, you can increase your chances of a successful claim resolution.