Sprint Insurance Claim: Everything You Need to Know

As a Sprint customer, you may have subscribed to Sprint’s device protection program, which provides protection and replacement options for your device in the event of loss, theft, or damage. If you need to file a claim for your Sprint device, this guide will walk you through the process of filing a claim, understanding your coverage options, and answering some common questions about Sprint Insurance.

What is Sprint Insurance?

Sprint Insurance is a device protection program that provides coverage for loss, theft, and damage to your Sprint device. When you enroll in the program, you have the option to choose between two different levels of protection:

Sprint Complete

Sprint Complete provides comprehensive coverage for your device, including:

  • Repair for any accidental damage, including liquid damage or cracked screens
  • Replacement for lost or stolen devices
  • Technical support for your device, including online and in-store support
  • Identity theft protection and restoration services

Sprint Basic Device Protection

Sprint Basic Device Protection provides coverage for a lower cost, but with fewer benefits:

  • Repair for accidental damage, including liquid damage or cracked screens
  • Replacement for lost or stolen devices
  • Technical support for your device, including online and in-store support

How Do I File a Sprint Insurance Claim?

If you need to file a claim for your Sprint device, the process is simple:

  1. Call Sprint customer service at 1-800-584-3666 to start the claim process.
  2. Provide your device information, including your device make and model, and the reason for your claim.
  3. You will be provided with instructions on how to proceed with your claim, including any required documentation or forms.
  4. Your replacement device will typically ship within 1-2 business days after your claim is approved.

What is the Cost of Sprint Insurance?

The cost of Sprint Insurance varies depending on your device and the level of protection you choose. For Sprint Complete, the cost is typically $15 per month per device. For Basic Device Protection, the cost is typically $9 per month per device.

What is Not Covered by Sprint Insurance?

While Sprint Insurance provides comprehensive protection for your device, there are some things that are not covered. These include:

  • Intentional damage to your device
  • Normal wear and tear
  • Loss or theft of accessories, such as chargers or headphones
  • Any damage caused while the device is being used outside of the United States

FAQ

Q: How do I know if I am enrolled in Sprint Insurance?

A: You can check your account information on the Sprint website or by calling Sprint customer service to see if you are enrolled in a device protection program.

Q: Can I enroll in Sprint Insurance after I have purchased my device?

A: Yes, you can enroll in Sprint Insurance at any time, although there may be restrictions on enrolling if your device has pre-existing damage.

Q: Can I cancel my Sprint Insurance?

A: Yes, you can cancel your Sprint Insurance at any time by contacting Sprint customer service. Keep in mind that if you cancel your coverage, you will no longer be protected against loss, theft, or damage to your device.

Q: What happens if I file too many claims?

A: Sprint reserves the right to deny a claim or cancel your coverage if you file too many claims within a certain period of time.

Q: Can I choose my replacement device?

A: In most cases, Sprint will provide a replacement device that is of similar make and model to your original device. However, there may be some cases where a different device is provided based on availability.

Conclusion

Filing a claim with Sprint Insurance is a simple and straightforward process that can provide peace of mind and protection for your device. Understanding your coverage options, costs, and limitations can help you make the best decision for your needs, and knowing how to file a claim can help you get back to using your device as quickly as possible.