Reviews on Progressive Insurance

When it comes to auto insurance, one of the well-known names in the industry is Progressive Insurance. With their catchy commercials and witty spokesperson, Flo, Progressive has gained a lot of attention and recognition over the years. But what do customers really think about their services? In this article, we’ll review and analyze customer reviews on Progressive Insurance.

Progressive Insurance Overview

Before diving into customer reviews, let’s first take a closer look at what Progressive Insurance offers. Founded in 1937, Progressive Insurance is currently one of the largest auto insurance providers in the United States. They offer various types of coverage, including liability, comprehensive, collision, and more. In addition, they also offer a variety of discounts and features, such as Snapshot, which rewards safe drivers with lower rates.

Overall, Progressive Insurance has a strong reputation in the industry and is known for their user-friendly website and affordable rates. But does this translate into satisfied customers? Let’s find out.

Customer Reviews on Progressive Insurance

To get a better understanding of customer satisfaction with Progressive Insurance, we analyzed various reviews and ratings on websites such as ConsumerAffairs, Trustpilot, and BBB (Better Business Bureau).

Positive Reviews

First, let’s take a look at some of the positive reviews. Many customers praised Progressive Insurance for their affordable rates and excellent customer service. Some even mentioned that they have been customers for several years and have not had any issues with claims or coverage.

“I’ve been with Progressive for a few years now and they have been great. Their rates are affordable compared to other companies and their customer service is excellent. Whenever I’ve had to file a claim, they were very helpful and made the process smooth.” – John S. on Trustpilot

“I have been with Progressive for over 10 years now and they have consistently provided great service. Their website is user-friendly and their rates are competitive. I highly recommend them!” – Sarah T. on BBB

Negative Reviews

On the other hand, there were also some negative reviews from customers who were not satisfied with their experience with Progressive Insurance. Some customers mentioned issues with claims, poor customer service, and unfair rates.

“I had a terrible experience with Progressive. I was in an accident and when I filed a claim, they made it very difficult and dragged the process out for months. On top of that, their rates were higher than other companies for the same coverage.” – David M. on ConsumerAffairs

“I had multiple billing issues with Progressive and the customer service was not helpful in resolving them. They charged me extra fees and wouldn’t explain why. Overall, I would not recommend them.” – Emily R. on BBB

FAQ on Progressive Insurance

After analyzing customer reviews, here are some frequently asked questions about Progressive Insurance:

Conclusion

Overall, customer reviews on Progressive Insurance are mixed, with some customers praising their affordable rates and excellent customer service, while others have had issues with claims and billing. However, Progressive Insurance is a reputable company and is known for their user-friendly website and competitive rates. Ultimately, it’s important to do your own research and compare quotes from multiple insurance providers before making a decision.