Fred Loya Insurance Reviews: What You Need to Know

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If you’re looking for affordable car insurance in Texas, you might have come across Fred Loya Insurance. With over 700 offices in Texas alone, this insurance company is popular among drivers in the Lone Star State. But does Fred Loya Insurance live up to its promises? In this article, we’ll take a closer look at Fred Loya Insurance reviews to help you make an informed decision when shopping for car insurance.

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Who is Fred Loya Insurance?

Fred Loya Insurance was founded in 1974 in El Paso, Texas by Fred Loya himself. Today, the company has over 5,000 employees and serves customers in Texas, California, Colorado, New Mexico, Arizona, Illinois, Georgia, and Nevada. The company provides a variety of insurance products, including auto, home, renters, motorcycle, and commercial insurance.

One thing that sets Fred Loya Insurance apart from other insurance companies is that it has its own network of claims adjusters, which means that claims are handled in-house rather than outsourced to a third-party company.

What do customers say about Fred Loya Insurance?

As with any company, it’s important to take a look at what customers are saying about Fred Loya Insurance. Online reviews can give you an idea of what to expect from the company and whether it’s a good fit for your needs.

Positive reviews

Many customers are happy with the affordable rates offered by Fred Loya Insurance. Some customers have also praised the company’s customer service, saying that representatives are friendly and helpful.

One customer wrote on the company’s Facebook page, “Great insurance with great rates. Happy to be a customer for years.”

Negative reviews

However, not all customers have had positive experiences with Fred Loya Insurance. Some customers have reported issues with claims processing, poor customer service, and difficulty canceling policies.

One reviewer on the Better Business Bureau website wrote, “I had a terrible experience with Fred Loya Insurance. They were very difficult to work with and did not fulfill their promises.”

Customer complaints and how they were resolved

When looking at online reviews, it’s important to pay attention to how complaints are handled by the company. Did the company respond to the complaint? Was the issue resolved?

According to the Better Business Bureau, Fred Loya Insurance has received over 1,700 complaints in the past three years. However, the company has resolved a majority of these complaints. In fact, the BBB gives Fred Loya Insurance an A+ rating.

Some customers have reported positive experiences with the company’s claims process. One customer wrote on the ConsumerAffairs website, “I had to file a claim and it was handled so well. Everything was taken care of quickly and efficiently.”

What sets Fred Loya Insurance apart from other insurance companies?

One thing that sets Fred Loya Insurance apart from other insurance companies is its focus on serving the Hispanic community. The company offers bilingual representatives and advertising campaigns that specifically target Hispanic customers.

Another unique aspect of Fred Loya Insurance is its in-house claims handling. Because claims are processed by the company’s own adjusters, the company is able to provide a quicker claims process than some other insurance companies that outsource claims processing.

FAQs

How can I get a quote from Fred Loya Insurance?

You can get a quote from Fred Loya Insurance by visiting the company’s website or by calling one of their offices. You’ll need to provide information such as your vehicle make and model, your driving record, and your desired coverage level.

What types of insurance does Fred Loya Insurance offer?

Fred Loya Insurance offers a variety of insurance products, including auto, home, renters, motorcycle, and commercial insurance.

How do I file a claim with Fred Loya Insurance?

You can file a claim with Fred Loya Insurance by calling the claims department at 1-800-880-0472 or by submitting a claim online through the company’s website.

Does Fred Loya Insurance offer roadside assistance?

Yes, Fred Loya Insurance offers 24/7 roadside assistance for an additional fee. This service includes towing, battery jump-starts, flat tire changes, and more.

Does Fred Loya Insurance offer a senior discount?

Yes, Fred Loya Insurance offers a senior citizen discount for customers who are 55 years or older.

Pros and Cons of Fred Loya Insurance
Pros
Cons
Affordable rates
Some customers have reported poor customer service
In-house claims processing
Some customers have reported difficulty canceling policies
Focus on serving the Hispanic community
Some customers have reported issues with claims processing

Conclusion

Overall, Fred Loya Insurance may be a good option for drivers in Texas who are looking for affordable car insurance. However, it’s important to keep in mind that not all customers have had positive experiences with the company. Before choosing Fred Loya Insurance, be sure to read reviews, compare quotes, and consider your own needs and budget.

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