American Family Insurance Review

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In this article, we will be taking an in-depth look at American Family Insurance, including its history, coverage options, pricing, and customer satisfaction. Whether you’re a new homeowner, a driver getting behind the wheel for the first time, or simply in the market for a new insurance provider, you’ll find everything you need to know right here. Let’s dive in!

Table Contents show

History of American Family Insurance

American Family Insurance, also known as AmFam, was founded in 1927 by a man named Herman Wittwer. Wittwer was a struggling insurance salesman when he decided to start his own company. He began by selling auto insurance door-to-door in Madison, Wisconsin.

Over the years, American Family Insurance has grown significantly, expanding its coverage options and its customer base. Today, the company is one of the largest car insurance providers in the United States, serving over 10 million policyholders.

Despite its size, American Family Insurance remains committed to its founding principles of honesty, integrity, and hard work. The company prides itself on providing personalized service to every customer, and it is known for its strong community involvement and charitable giving.

Coverage Options

American Family Insurance offers a wide range of coverage options for drivers, homeowners, and renters. Here’s a breakdown of some of their most popular policies:

Policy
Coverage
Auto insurance
Liability, collision, comprehensive, personal injury protection
Home insurance
Property damage, liability, theft, fire, natural disasters
Renters insurance
Personal property, liability, loss of use, theft, fire, natural disasters

In addition to these policies, American Family Insurance also offers coverage options for boats, motorcycles, snowmobiles, and more. They even have a business insurance department for small business owners!

Pricing

So, how much does American Family Insurance cost? Like any insurance provider, the amount you’ll pay will depend on a number of factors, including your age, your driving record, your credit score, and the coverage options you choose.

That being said, American Family Insurance is known for being reasonably priced, particularly for drivers with clean records. They also offer a number of discounts to help you save even more. Here are a few examples:

  • Safe driver discount
  • Good student discount
  • Multi-car discount
  • Bundle discount (if you have multiple insurance policies with AmFam)

It’s important to note, however, that American Family Insurance is not the cheapest insurance provider out there. If you’re looking for the absolute lowest rates, you may want to shop around and compare prices.

Customer Satisfaction

Finally, let’s talk about customer satisfaction. Overall, American Family Insurance has a solid reputation for providing excellent customer service. They have a 24/7 claims service, and their agents are known for being friendly, knowledgeable, and helpful.

That being said, like any insurance provider, American Family Insurance has its fair share of negative reviews. Some customers have complained about long wait times on the phone, while others have had issues with claims processing.

To get a better sense of how American Family Insurance stacks up, we looked at some third-party customer satisfaction ratings. Here’s what we found:

JD Power

According to JD Power’s 2020 Auto Insurance Study, American Family Insurance ranks above average for customer satisfaction. They received a score of 843 out of a possible 1,000 points, which is higher than the industry average of 831.

Better Business Bureau

The Better Business Bureau gives American Family Insurance an A+ rating, which is the highest possible rating. They have also been accredited by the BBB since 1955.

National Association of Insurance Commissioners

Finally, the National Association of Insurance Commissioners (NAIC) gives American Family Insurance a complaint index of 0.73. This means that they receive fewer complaints than the industry average.

FAQ

What is American Family Insurance?

American Family Insurance is a large insurance provider that offers coverage options for drivers, homeowners, renters, and more. They are known for their personalized service and community involvement.

How much does American Family Insurance cost?

The cost of American Family Insurance policies will depend on a number of factors, including your age, your driving record, and the coverage options you choose. They are known for being reasonably priced, particularly for drivers with clean records.

How does American Family Insurance compare to other insurance providers?

Overall, American Family Insurance has a solid reputation for providing excellent customer service and reasonably priced policies. That being said, if you’re looking for the absolute cheapest rates, you may want to shop around and compare prices.

How do I file a claim with American Family Insurance?

You can file a claim with American Family Insurance online, over the phone, or through their mobile app. They also have a 24/7 claims service, so you can get help whenever you need it.

Does American Family Insurance offer discounts?

Yes, American Family Insurance offers a number of discounts, including safe driver, good student, multi-car, and bundle discounts.

And that’s our American Family Insurance review! We hope this article has been helpful in your search for the perfect insurance provider. Remember, it’s important to carefully consider your options and choose a policy that meets your specific needs and budget. Good luck!

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